This same thing happened with the Shine event! The top five players of each league worked so hard to get to the top and at the end the top ten got bunnies. Most of our mods are inactive too. It's absolutely ridiculous, we need to get our rubies refunded.
Sure, but we wouldn't have spent those rubies if it weren't for the Troll bag event. I didn't care about the lucky bags and would be happy to give up everything I got for my rubies back, or better yet the bunnies themselves.
It's really not okay. We can't just keep wasting rubies and time on events and prizes that we don't get. I'm not okay with losing over twenty rubies and I seriously hope a mod will consider helping us.
Yes, indeed, I had the shine at the end of the conquest although I was no longer in the top ranking (6th place). I think the first 10 of the ranking got it (like on lapino) and like you I did not see any information on the subject
It may be necessary to ask a moderator for his opinion on the situation more directly by private communication. Unless there is a 'team bug' also on BR ...?
I was told that the Shine event was because Lapino had top ten, and they forgot to change it back. But they didn't announce it (I have no idea why) and said it was no big deal because the top five still had magnetic cards... I cared more about the bunny though! I spent so much time and resources on that event.
I'm sure it was a similar bug, but they need to address it and help the players affected by it instead of ignoring them and not even telling us anything.